Death Claim Settlement Ratio 2020-21 |Best Life Insurance Company (India) 2022

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IRDA Death Claim Settlement Ratio 2020-21 analysis. Find the Best and Worst Life Insurance Companies in India. Insurance Regulatory and Development Authority of India (IRDA) has published its annual report for the year 2020-21 on 22nd December 2021. InsuranceFunda provides a detailed analysis of the claim settlement data provided by IRDA in this report. This analysis will help you to make informed decisions when choosing your insurer for your next life insurance product purchase.

Before going for an in-depth analysis it is good to know what is death claim settlement ratio is and why it is important to you as a customer.

Settlement of Death Claim in a prudent and speedy manner is the prime duty of any life insurance company. The claim settlement performance of an insurance company can give a clear indication of the trustworthiness of the company.

The death claim settlement ratio of an insurer is the percentage ratio between claims settled and claims received in the period of time. In other words, if the claim settlement ratio of a life insurer is 80% it means that the insurer pays 80 out of every 100 claims that occurred during the period. The claim settlement ratio can be calculated based on the number of policies or the benefit amount settled. Analysis of both these parameters is required to get a proper understanding of the claim settlement performance of an Insurance company.

Various types of claims - LIfe Insurance companies

Claims of Insurers 2021 22
Image Courtesy IRDA report 2020-21

Out of the total claims of 2,85,122 crores settled by LIC of India, only 8 % is the death claims and 58 % of the claim settlement is in the form of maturity. Whereas in the private sector, 16 % were death claims and 43 % of the total claim was in the form of surrender or withdrawal.

IRDA – Death Claim Settlement Ratio (Life Insurance) 2020-21

The Death Claim Settlement Ratio as well as the claim rejection/repudiation ratio of Indian Life Insurance Companies are provided in the table given below. The claim rejection ratio is the rate of the claim that was rejected or repudiated by the company in the given period. The ratios in terms of the number of policies as well as the benefit amount also have been provided.


I have provided color coding to the table so that you can understand how well each company performed in terms of claim settlement. Green is the best while red is the worst and yellow for medium performance.

Claim Settlement vs Claim Repudiation/Rejection Ratio

The claim rejection ratio is the ratio between the number/amount of claims completely rejected by the company, compared to the total number/amount of the claims.

One point you should remember is that unsettled claims includes ‘Claims Repudiated‘ and ‘Pending Claims‘. Pending claims may later get settled also. So claim settlement ratio alone cannot give a clear idea of the performance of the company. On the other hand, the claim repudiation ratio can give a better picture of the claim performance of the company.

The best five Indian insurance companies based on claim rejection/repudiation ratio are as follows…

RankInsurance CompanyClaim Repudiation Percentage
(Number of Policies)(Benefit Amount)
2LIC of India0.69%1.45%
3Bharti AXA0.95%1.45%
4Exide Life0.22%1.91%
5Kotak Mahindra1.14%2.21%

Exide life topped the chart of Claim repudiation percentage with just 0.22% but the rejection percentage based on the benefit amount is 1.91% which shows claims of high sum assured policies get rejected.

Aegon and pubic sector insurance company, LIC of India performed well with 1.36% and 1.45% claim rejection in terms of the benefit amount.

Whereas Shriram and Future Generali performed worst compared to other companies.

Performance of LIC of India- the one and only public sector company

LIC of India has a proven track record of best claim settlement performance compared to other insurance companies in India. This year also the performance was exceptional.

Claim repudiation LIC of India

The above info-gram shows how the claim repudiation experience of LIC of India has changed over the last four years. LIC was steadily improving the claim repudiation ratio from 1.83 % in 2016-17 to 1.43 % in 2018-19. In the last year (2020-21) the rate was slightly improved to 1.45 %.

Death Claim RepudiationLIC Vs Private Companies

On considering the claim rejection ratio of private sector companies as a whole, the average claim rejection ratio for the year 2020-21 was 6.44%. Whereas LIC’s rejection ratio was just 1.45%.

Time to settle death claims - a comparison

Death claim settlement - time taken

Time taken to settle death claims is also an important parameter that has to be considered while judging the performance of insurance companies. In the unfortunate event resulting in the absence of the breadwinner of the family, earlier settlement of the claim can reduce the financial difficulties of the family to a large extent. Time taken to settle the pending death claims is provided in the chart given above. We can see that many companies could settle all the death claims within a time span of 3 months.

On the other hand companies like India first and Kotak Mahindra took more than 12 months to settle around 50% of the claims.

Read More : Claim settlement analysis for the year 2019 -20

Bonus rates 2021 everything you need to know.

Anish L J

Anish L J is a 'Financial Planner' and member of Chartered Insurance Institute(CII), London and Insurance Institute of India. He is also a finance, insurance and software consultant. He thoroughly follows the developments in finance, insurance, and other related sectors.